GenVii Help Center

Creating your tree is simple:

1. Sign up for free on GenVii

2. Follow the creation wizard, which will guide you step by step

3. Name your tree (e.g., "Martin Family Tree")

4. Set up your private (Private Space) and public (Public Space) spaces

5. Invite your first family members by email

Private Space: Reserved for your close family for intimate communications, personal documents and private moments.

Public Space: An open community to discover other families, share public content and grow your genealogical network.

You have full control over who can access what, according to your privacy preferences.

GenVii offers 4 encryption levels:

Level 0: Public messages and open content

Level 1: Family photos and shared documents

Level 2: Private communications and sensitive documents

Level 3+: Vaults for wills, secrets and ultra-sensitive documents

Absolutely! You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately and billing is adjusted on a pro-rata basis.

With the free Exploration plan, you can purchase additional features as needed: extra storage, one-time AI search, or temporary access to secure vaults.

No, there are no hidden fees. Our pricing is transparent and includes all the listed features. No commitment is required - you can cancel your subscription at any time.

All paid plans include a 14-day free trial with full access to all features. No credit card is required to get started. You will only be billed after the trial period.

Yes, we offer a 30-day money-back guarantee on all our paid plans. If you are not fully satisfied, we will refund you in full.